SCOTTSDALE, AZ - December, 2025 – Liveops, a frontrunner in flexible customer experience outsourcing solutions, has unveiled a nationwide initiative aimed at recruiting thousands of remote customer support agents in preparation for the 2026 tax season. This initiative provides individuals across the United States the opportunity to earn an income from the comfort of their homes, on schedules they determine, while assisting one of the leading tax software brands in the country.
"At Liveops, we are committed to ensuring that meaningful work is within reach for everyone, regardless of their location or the personal challenges they may face," stated Molly Moore, Chief Operating Officer at Liveops. "By broadening our remote customer support roles, we empower individuals from diverse backgrounds—including single parents, military spouses, and caregivers—to have greater control over their work hours and earnings, enabling them to support their families while managing their life responsibilities."
Enhancing access to opportunities through inclusive agent recruitment
As families nationwide cope with increasing expenses and uncertain employment prospects, Liveops presents a flexible and purposeful avenue for earning income. Agents who operate independently can cultivate sustainable careers that align with their lifestyles.
Liveops is actively seeking agents from underrepresented and historically marginalized groups, such as bilingual candidates, women (who currently make up about 77 percent of the Liveops agent community), caregivers, veterans, retirees, and individuals with disabilities. Due to Liveops' model, which does not necessitate physical proximity to a contact center, individuals can deliver services from their own locations. This approach eliminates many geographic and socioeconomic barriers that often restrict participation in remote service provision as independent agents.
"Our adaptable sourcing strategy benefits both individuals and our clients," remarked Jim Watson, Chief Executive Officer of Liveops. "We can access a diverse and motivated talent pool from across the nation—people who may not have had access to these opportunities otherwise. This also provides our clients with a scalable and resilient workforce that can effectively respond to real-world demands."
Empowering agents to choose their own schedules
Customer support professionals within the Liveops network have the freedom to select the time slots during which they wish to provide services. This flexibility allows individuals to coordinate their work around caregiving responsibilities, family commitments, education, or additional income streams.
For clients, this model enables Liveops to align service coverage with actual demand during the tax season without incurring the costs of additional facilities or long-term overhead.
Economic and community impact
By keeping income within local communities rather than centralizing operations in a single location, the Liveops model bolsters local economies. Thousands of individuals will have the chance to earn supplementary income and acquire experience in customer support for a nationally renowned brand during one of the busiest customer service periods of the year.
Demonstrated expertise in tax season support
Liveops has extensive experience in managing tax season engagements. The company's on-demand model allows for the rapid sourcing, certification, and deployment of well-suited customer support agents, ensuring that callers receive prompt, empathetic, and brand-consistent service during peak times. This strategy aids tax software clients in minimizing hold times, enhancing customer satisfaction, and maintaining brand loyalty during the busiest weeks of the year.
To learn more about Liveops' tax software customer support opportunities, click below!
About Liveops
Liveops is transforming the concept of outsourced customer service in a modern, always-connected world, founded on the belief that authentic connections foster brand loyalty. For over 25 years, the company has combined state-of-the-art technology with trusted, remote, and empathetic human expertise to provide agile, high-touch customer support solutions that scale precisely and thoughtfully.
As pioneers in the flexible workforce model, Liveops offers global reach with unparalleled adaptability—helping brands meet customer needs anytime, anywhere. From intricate interactions to seasonal surges, Liveops proudly serves Fortune 500 and enterprise clients—delivering personalized experiences that build trust and create lasting impact.
It's not just outsourcing; it's about outsmarting. For more information, visit www.liveops.com
