Blue Ocean Applications officially launched the Agora System on November 23, 2025, introducing an AI operations platform that integrates three distinct agents for customer service, email management, and phone answering. The platform achieves a 90%+ auto-resolution rate for customer service inquiries, surpassing the traditional First Call Resolution benchmark of 70% and exceeding the 80% threshold recognized as world-class in customer service operations, according to industry comparisons.

More details can be found at https://blueoceanapplications.com/agora/

Businesses today face mounting pressure to reduce operational costs while meeting rising expectations for instant response times. Customer service teams struggle with inquiry volume and the demand for 24/7 availability, creating bottlenecks that impact satisfaction and retention. Blue Ocean Applications designed Agora to address these challenges by delivering responses within five to ten seconds of receiving an inquiry, depending on complexity and system load, while maintaining continuous operation without human intervention for routine matters.

The platform comprises three integrated agents that work together rather than as standalone tools. The AI-Powered Customer Service agent handles unlimited customer emails with multi-turn conversation capability and full context awareness, automatically deploying CSAT surveys after ticket resolution. The Intelligent Email Triage agent categorizes incoming correspondence, qualifies leads, and provides priority alerts for urgent messages requiring human attention. The Automated Receptionist conducts natural voice conversations, captures lead information, and books appointments through Google Calendar integration, offering businesses a complete phone answering solution.

Blue Ocean Applications built control mechanisms into Agora to address concerns about AI autonomy in enterprise environments. The Automated Receptionist includes Listen Mode for monitoring live calls, Whisper Mode for coaching the AI mid-conversation, and TakeOver Mode for instantly joining a call when human judgment becomes necessary. Smart escalation workflows detect frustrated customers and route inquiries appropriately, preserving human oversight while automating routine interactions.

The company designed Agora with GDPR-ready architecture, providing audit trails and secure authentication through OAuth 2.0 integration. The platform includes enterprise-grade security controls with secure secrets management and detailed logging capabilities. These security measures remove barriers to adoption for regulated industries and enterprises with strict data protection requirements.

Typical deployment completes within three to five business days, including Gmail OAuth integration, Stripe payment setup, agent deployment, and testing. Blue Ocean Applications offers transparent pricing: $99 per month for Admin Assistant, $149 per month for Customer Support, and $199 per month for Automated Receptionist. An Early Adopter Bundle combines all three agents for $399 per month. The company structures billing on a monthly subscription basis, with overage packs available for purchase as needed through the customer portal.

For more information, visit https://blueoceanapplications.com/

Blue Ocean Applications

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